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Experience
Dell Technologies
UX Design and Research Apprentice
Feb 2024 - Present
Austin, TX, USA
Led generative research with 4 participants on User Zoom to identify user needs and inform design decisions. Developed and implemented user research methods, including screener creation and interview protocol design to ensure a focused and effective user research process.
Analyzed interview data to identify and prioritize key user flows for high-fidelity design. Demonstrating proficiency in qualitative data analysis, identifying trends and themes.
Created a visual summary to effectively communicate key research findings and key user insights for clear communication with stakeholders.
Tata Consultancy Services
Healthcare & MedTech, Kaiser Permanente
Product Management Intern
Jun 2023 - Aug 2023
New York, USA
Leveraged Microsoft Power Automate to automate tasks, enhancing application resilience and support in an agile development environment. Achieving a 35% reduction in task completion time by minimizing human error through automation.
Led the development of intelligent automation solutions with Python and Selenium scripting. Reducing manual workload by 40% and minimizing errors by 50%.
Collaborated cross-functionally and participated actively in daily meetings with developers and project managers for effective progress tracking maintaining project visibility.
Increased team engagement through creation of impactful posters and organization of successful virtual ice-breaker events for internship program.
ICICI Lombard GIC Ltd.
UI Developer
Feb 2021 - Jul 2022
Bengaluru, India
Rebuilt and successfully launched the NinjaCRM Outbound, a customer portal for streamlined insurance renewals. Served 50,000 customers, generating over $1 million USD in monthly revenue.
Automated insurance value mismatch analyzer, reducing completion time for a weekly task to under 30 minutes enhancing efficiency by 87% streamlining a critical process.
Education
University of Texas at Austin
Masters Degree
Courses taken: Interaction Design, Design Thinking, Information Architecture, Human Computer Interaction, Usability
Aug 2022 - May 2024
Manipal Institute of Technology
Bachelors Degree
Courses taken: Database Management System, Data Structures & Algorithms, Software Engineering
Jul 2017 - Aug 20221
Skills
User flows & journey mapping
Low-High fidelity Prototyping
Wireframes
Usability Testing
Accessible/Inclusive Design
User Research
Design Systems
Cognitive Walkthrough
Tools
Figma
Protopie
OpenAI
Sketch
Principle
Adobe Photoshop
Adobe Creative Cloud
MS Office Suite
Soft Skills
Attention to detail
Leadership
Conflict Management
Problem Solving
Teamwork
Adaptability