AI ChatBot
AI ChatBot
AI ChatBot
AI ChatBot
Project Overview:
Team - Sole UX designer
Created at - Dell Technologies
Project Overview:
Team - Sole UX designer
Created at - Dell Technologies
What I worked on:
User Interviews
Wire-framing
API Integration
Prototyping
API Integration
Prototyping
API Integration
Prototyping
WEB
Interface
Sole UX Designer
Role
Sole UXD
Role
Feb 2024 - May 2024
Duration
Feb-May'24
Duration
WEB
Interface
Feb 2024 - May 2024
Duration
Sole UX Designer
Role
What I Learned
"Designing for AI taught me to embrace ambiguity, communicate rationale clearly, and humanize inconsistent systems."
What I Learned
• Designing for ambiguity & inconsistency
• Communicating design intent across disciplines
• Using microinteractions to build trust in AI
📣 NDA-Protected Project
Designing trust, usability, and brand consistency into GenAI-powered workflows
📣 NDA-Protected Project
What I Learned
"Designing for AI taught me to embrace ambiguity, communicate rationale clearly, and humanize inconsistent systems."
What I Learned
• Designing for ambiguity & inconsistency
• Communicating design intent across disciplines
• Using microinteractions to build trust in AI
The Challenge:
Create a real-time AI chatbot to support enterprise remote access workflows - balancing user trust, brand standards, and evolving GenAI capabilities.
The Challenge:
Built a real-time AI chatbot to support Dell’s remote access workflows.
Focus: usability, trust in GenAI, and on-brand UX.
My Role:
Sole UX designer from discovery to delivery
Worked in an agile, cross-functional team
Led UX strategy across 15+ dynamic interaction screens
My Role: Sole UX Designer
Owned end-to-end design -from research to delivery - in a fast-moving, cross-functional team.
My Role: Sole UX Designer
Owned end-to-end design -from research to delivery - in a fast-moving, cross-functional team.
Key UX Challenges:
· Designing for real-time AI-generated content, where user trust and clarity were critical
· Ensuring brand consistency while introducing novel interaction patterns across 15+ screens
· Navigating complex stakeholder dynamics and aligning cross-functional teams on design vision
· Balancing user needs vs. technical feasibility in a fast-paced agile environment
· Making fallback states and error handling feel natural and reassuring to non-technical users
Key UX Challenges:
• Design for AI unpredictability
• Align 15+ screens with brand standards
• Handle fallbacks & edge cases for non-technical users
• Navigate cross-team complexity with evolving tech
Key UX Challenges:
• Design for AI unpredictability
• Align 15+ screens with brand standards
• Handle fallbacks & edge cases for non-technical users
• Navigate cross-team complexity with evolving tech
Design Focus Areas
Trust & Clarity in AI responses
Fallback UX for edge cases and system failures
Cross-functional alignment on design goals
Brand-consistent innovation in new interaction models
Outcomes
30% boost in stakeholder engagement via UX storytelling
Delivered executive-ready design artifacts to align teams
Shaped product roadmap with user-first AI design thinking
