Handshake
Comprehensive Usability Study of the #1 way for college students to find jobs with some recommendations to make it more awesome!
WEB
Interface
Ux Designer & Researcher
Role
5 (2 designers & 3 researchers)
Team
Sep 2022 - Dec 2022
Duration
What is Handshake and why Handshake?
At UT Austin, I was introduced us to Handshake, the supposed "holy grail" for student jobs. Handshake claims to be the #1 way for college students to get hired. So we decided to put it to the test. Buckle up, because we're diving into the usability of Handshake and explore ways to make it even more awesome!
Heuristic Evaluation Findings
Competitor & Market Analysis
Opportunities for Improvement
1. Improve discoverability in social platform.
2. Boost relevant job postings on platform.
3. Enhance social features for accessibility.
Test Recruitment
Test Plan
We prepared for user interviews by:
Obtaining participant consent for recording.
Conducting a pilot test to refine the process.
Collaborated as a team of 1 moderator, 1 time taker, and 1-3 note takers per session.
Test Findings
Completed Without Help
Average Time Taken
33%
1:39
Reported Task as Fair
50%
Resume upload section was difficult to find.
Create dedicated resume section with autofill option for easier navigation .
01
Completed Without Help
Average Time Taken
50%
5:11
Reported Task as Fair
50%
The "All Filters" tab was difficult to find.
Highlighted "ALL FILTERS" tab and placed other essential tabs for improved visibility.
02
Completed Without Help
Average Time Taken
50%
5:01
Reported Task as Fair
50%
Differentiating between read and unread messages was difficult.
Increased contrast between read /unread messages. Added unread message counts, and distinct demarcation of unread messages.
03
SUS Analysis
